Salary : Please submit your salary expectations along with your resume and cover letter.
Terms of Employment : Monday – Thursday 11am – 8pm EST
Anticipated Start Date : Immediately
Languages : Proficiency in English
Job Description :
• Complete financial assessments for consumers in debt
• Return Client Calls
• Follow-up with clients to offer further assistance
• Review and suggest amendments to budgets to improve cash flow and reduce expenses
• Educate consumers of their rights
• Formulate a strategy to resolve debt problems
• Complete tasks as required by management
Required Competencies :
• Professional phone etiquette
• Strong people skills and ability to communicate effectively both orally and written
• Ability to empathize with consumers’ situations
• Active listening skills
• Ability to work in a fast paced environment
• A winning attitude
• Passion and drive for personal and professional success
• Strong ability to adapt to change quickly
• Ability to work independently with minimal supervision
• Initiative to problem solve independently
• Self-motivated with the drive to constantly improve
• Strong attention to detail
• Ability to prioritize tasks
• Ability to analyze personal finances
• Experience or (in)formal education in credit, collections, sales, financial planning or customer service is an asset but not required
Other Information: OCCA Consumer Debt Relief offers debt relief programs to consumers. We’re looking to add debt counselors to our team who possesses a great attitude, superior customer service skills, flexibility, reliability, & multi tasking which are required in our fast-paced environment.
Only those candidates selected for an interview will be contacted.
